The Customer

Founded in 1956, OMV is an Austrian multinational integrated oil, gas, and petrochemical company headquartered in Vienna Austria. It operates
through the following business sectors: Chemicals & Materials, Fuels & Feedstocks, and Energy. OMV explores and produces oil and gas in the four core regions of Central and Eastern Europe, Middle East and Africa, North Sea, and Asia-Pacific. 

The Challenge

• The major challenge to convert IBM Maximo into Infor EAM was to wean off the users from IBM Maximo to Infor EAM
• Stiff resistance was confronted from by the end users we were used to IBM Maximo for more than 10 years
• Kazakhstan is a large country my area the 7th largest in the world hence traveling from one end to another was a big challenge
• Another unique challenge was the language barrier. 90% of the users did not know the English language
• Several documents were to be translated into the Russian language, or the Kazakh language
• At various instances, Trainings were literally being imparted with the help of sign language
• Ambient temperatures to the tune of minus 25 degrees Celsius was another challenge which our team members were not used to

The Solution

• The highly configurable and flexible Infor EAM helped in transforming Maximo to Infor EAM
• Although an interpreter was provided by the company at an initial stage but he was found nowhere when we were working at oil drilling sites and very remote locations
• The above challenges were met with by involving the end users from an initial stage using sign language

The Benefits

• The company’s strategy of implementing Infor EAM in all of their installations throughout the world was met with success
• Infor EAM being a very user-friendly gained acceptance immediately