SysTech Internationl Inc

IT Helpdesk Manager – On-Site Los Angeles, CA

IT Helpdesk Manager – On-Site Los Angeles, CA

JOB SUMMARY:
The Information Technology Manager is responsible for the overall planning, organizing, and execution of all IT
functions for the company. This includes directing all IT operations to meet customer requirements as well as
the support and maintenance of existing applications and development of new technical solutions. The
information technology manager requires an individual who has vast knowledge of computers, systems and
networking. This individual must also possess the ability to effectively lead a team in order to ensure that
computer systems and networks run efficiently and handle all day -to -day activities.
MAJOR DUTIES AND RESPONSIBILITIES:

  • Proficiency with various hardware platforms and operating systems such as Windows, Android, iOS
  • Proficiency with systems and PC software such as: MS Office, Windows and associated
    applications, MS Outlook, Anti-virus programs, Adobe, others.
    •Analyzes complex business needs presented by the user community and/or clients and recommends
    technical solutions.
    •Ensures the security of the organization’s network and electronic documents and devices.
    •Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing
    standards/procedures for implementing technical solutions.
    •Participates on all hardware and software evaluations and maintains vendor contracts.
    •Learn about new technology and look for ways to upgrade the computer systems.
    •Perform liaison duties between users, operations, and programming personnel in the areas of systems
    design, modifications or trouble shooting.
    •Determines short -and long-term personnel needs for their department.
    •Has a direct role in hiring members of the IT department.
    •Implements all policies that have been developed by IT supervisors and IT leadership.
    •Directs and prioritizes the workload of subordinate personnel. Ensures the availability of data and network
    services by coordinating IT personnel activities.
    •Coaches, counsels, disciplines, and mentors IT personnel.
    •Oversees the financial aspects of the IT department as necessary.
    •Keeps up to date on IT security measures and may lead investigations if there is a security violation. May
    attend workshops, conferences, ongoing training, seminars and other events in order to stay abreast of new
    information technology and applies it to the IT department.
    •Other duties as assigned.
    SKILLS AND ABILITIES:
    · Ability to handle multiple projects at any given time.
    · Technical Capability in Window Desktop & Server Administration.
    · Proven Ability to Manage Complex IT Landscape.
    · Strong Comprehension of Advances Network Concepts.
    · Business Acumen.
    · Strategic Thinking.
    · Leadership.
    EDUCATION AND/OR EXPERIENCE:
  • Minimum of a Bachelor’s degree in Computer Science or related field or related experience. Master’s degree
    in relevant field preferred.
  • Minimum of 5-7 years of experience within information technology.
  • Experience in the most current technologies and products used in the industry.
    INTERPERSONAL RELATIONS/TEAMWORK:
  1. Demonstrates positive interpersonal relations in dealing with supervisors, co-workers and other employees
    so that productivity and positive employee relations are maximized.
  2. Ability to manage subordinate personnel.
  3. Exhibits a positive attitude toward the organization, his/her job and others.
  4. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive
    manner.
  5. Promotes change and is proactive in suggesting change and new ways of doing things.
  6. Respects the confidentiality of others.
  7. Complies with company policies including employee handbook, quality improvement and safety guidelines.
    WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Work is typically performed in an office environment, as well as settings throughout the system and
    surrounding communities. Independent travel is required.
  • Consistently communicates and converses with leadership, employees and clients to exchange accurate
    information.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Must be able to balance the mental stress that comes from staying organized, handling serious issues and
    minimizing downtime.
  • Will work indoors in a climate-controlled office environment and in network areas that must be kept at
    certain temperatures and humidity levels.
  • Required to work on the floor, and move office furniture (heavy), and will spend hours using hands to finger,
    handle or feel; and reach with hands and arms to install new computer systems.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine,
    and computer printer in order to enter, transcribe, record, store or maintain information in written or
    electronic forms to track records and generate reports or to conduct analysis.
  • Occasionally required to travel by various methods including air, rail, or to operate a motor vehicle in order
    to attend business meetings
    What we offer:
  • Competitive compensation
  • 401k
  • Others
Job Category: Technical
Job Type: Full Time
Job Location: Onsite

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